In general, you can visit us on the Internet without telling us who you are or giving us personal information. However, on occasion you may be asked to provide such personal information—for example, to place an order; to subscribe to our e-mail newsletter; to access parts of our website that require registration; or to participate in a survey, online discussion or forum. In that event, we disclose the following:
We will never sell or give your name or personal information to any other organization or third party. We may keep track of your interactions with our sites and our services to offer a more personalized experience. We will use the information we collect to provide the services you request. Our services may include the display of customized content. We may use your information to let you know about other products or services offered by Vision or our affiliates. You may direct us not to send you promotional materials from Vision or our affiliates.
In addition to information you choose to provide, we collect non–personally identifiable information through technology to make our site more interesting and useful to you. For instance, when you come to our site, we collect your Internet Protocol (“IP”) address. Standing alone, your IP address is not personally identifiable. At times we also use IP addresses to collect information regarding the frequency with which you visit various parts of our site. We may combine this information with personally identifiable information that you have provided and/or with other information that is publicly available or that we receive from other reputable sources in order to better align our website and communications with your interests.
Vision Mobile App
Other Information Collection
Our website uses a variety of technical methods for tracking purposes, including clear gifs (also known as web beacons). Clear gifs are small pieces of data that are embedded in images on the pages of websites. We use these technical methods to tell us what parts of our site you have visited or to measure the effectiveness of any searches you may conduct on our site. These technical methods may involve the transmission of information directly to us or to a service provider authorized by us to collect information on our behalf. We also use these technical methods in HTML e-mails that we send visitors who have agreed to receive e-mail from us, to determine whether they have opened those e-mails and/or clicked on links in those e-mails. The information generated by these technical methods may be combined with information that is personally identifiable so that we can make our website, and any e-mails you have agreed to receive, more interesting to you.
Our website is a general-audience site, and we do not knowingly collect information about children. Should a child whom we know to be under 13 make known to us his or her personally identifiable information, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personally identifiable information.
Use of Personally Identifiable Information
Relationship Maintenance Uses
Vision uses your personally identifiable information to maintain and manage your account, deliver services that you have requested, and generally enhance your experience on our website. Collectively, we refer to these as Relationship Maintenance Uses.
Vision may also use your personally identifiable information to provide you with promotional information about activities, services and products we offer, including promotional material that you have requested. However, you may opt out of receiving promotional communications from us by mail, e-mail or telephone, as explained below in “Your Choices.” We will not share your e-mail address, postal address, telephone or any other personal information with third parties or any other organizations for promotional purposes.
Examples of promotional uses include but are not limited to providing you with information about educational opportunities; providing you with promotional materials about Vision products and services; and providing you with e-mail newsletters. Vision may provide you with promotional materials by postal mail, e-mail, telephone or other means. You may opt out of receiving promotional communications from us as provided below in “Your Choices”; in the case of e-mail, you can always opt out of receiving subsequent promotional e-mails by clicking on the unsubscribe link that we provide in every such e-mail message. Please keep in mind, however, that when you purchase or request products or services from Vision or our licensees, promotional materials may accompany delivery of that product or service. Any opt-outs that you may make will therefore not apply to these materials because they accompany products or services that you have requested.
Information Sharing and Disclosure
We take very seriously our responsibility to maintain your privacy with respect to your personally identifiable information. We will therefore share that information only with the following entities, and only in the manner described below.
Vision contracts with other companies to provide certain services on our behalf, including credit card processing, shipping, e-mail distribution, and promotions management. We provide these companies only with the information they need to perform their services, and they are permitted to use the information only for that specific purpose or as required by law.
Subsidiaries and Affiliated Entities
Vision is developing other subsidiary and affiliated entities that may offer other products and services. We may share your personally identifiable information with our Affiliates so they can let you know about product and service offerings in which you might be interested. The use of your personally identifiable information by our Affiliates is subject to the same opt-out rights (and limitations on those rights) that apply to Vision’s use of personally identifiable information as described below in “Your Choices.”
Other Third Parties for Promotional Purposes
Vision will not give or sell your name to other organizations or third parties that are not directly affiliated with Vision. We do not sell our list to other companies for any promotional activities.
Legal Purposes and Business Transactions
Aggregate Information (non–personally identifiable)
Vision may share with third parties aggregated information about you and other visitors to our website. When we do this, however, we make any personally identifiable information non–personally identifiable by combining it with information about other individuals or by removing characteristics that make the information personally identifiable to you. We share this information in order to improve our website and develop content and services that we hope will be of interest to you.
We understand the importance of protecting our customers’ privacy, and we therefore provide you with the opportunity to opt out of having your personally identifiable information used or disclosed for certain purposes. Receiving promotional communications from Vision or our Affiliates is optional. If you do not wish to receive promotional communications from Vision or our Affiliates, please e-mail, call, or write to us at the address below.
You may also use this address and phone number to request that we update or change your personally identifiable information, or to request additional information regarding disclosure of your personally identifiable information to third parties for promotional purposes.
Call us at (888) 777-7203 from the United States or Canada, or at 1 (626) 535-0444 from outside the United States and Canada.
Write to us at Vision, Attn: Customer Service—Privacy, P.O. Box 90607, Pasadena, CA 91109-0607, and include your name, address, telephone number, e-mail address and a note of instructions.
If you have previously agreed to receive e-mail and/or e-mail newsletters from us, you may e-mail us or use the address and phone number above to notify us that you no longer wish to receive such e-mail and/or e-mail newsletters. You may also change your preferences and/or e-mail address and delivery options by e-mailing us. Please specify “Customer Service—Privacy” in the subject line.
Because we plan our communications in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.
Links to Other Sites
We sometimes provide links on our website to other sites. This does not necessarily mean that Vision agrees with or endorses everything posted on these sites. As they operate independently from Vision and have established their own privacy and security policies, we encourage you to be aware when you leave our site and to read the policies of any site you visit.
The security and confidentiality of your information is extremely important to us, so we take a number of steps to safeguard any personally identifiable information or credit card information that you provide. We use data encryption technology to help protect against loss, misuse or alteration of your credit card information. Secure Socket Layers (SSLs) encrypt the credit card information sent between your computer and our database. However, no method of transmitting or storing electronic data is ever completely secure, and therefore we cannot warrant or guarantee that such information will never be accessed, used or released in a manner that is inconsistent with this policy.
Personally Identifiable Information Contained in User Content
Some sections of our website may allow users to post or transmit messages, comments, screen names, computer files and other materials. Vision does not monitor such transmissions and therefore cannot be responsible for any personally identifiable information or other information that may be contained in such transmissions.
Attn: Customer Service—Privacy
P.O. Box 90607
Pasadena, CA 91109-0607
This policy was last updated April 14, 2016.